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ITSM Land
Service Land - Service Desk for ITSM

  • Automated processes - Optimize your interventions and manage your assets.

  • User-friendly portals, adaptable workflows, a knowledge base by service catalog.

  • A “Platform” solution rather than a “Module or Software”.

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Features

standard

  • Incident management

  • Problem management

  • Asset management

  • Database

  • Multi-site service

  • SLA management

  • Services catalogue

  • Reporting service

  • Reporting assets

Result

  • A modern, informative and efficient ITSM solution.

  • Able to be in On-Premise or Cloud mode.

  • A complete IT ticket management center solution or general services.

  • A dynamic workflow to optimize processing.

  • Ability to configure to easily adapt to the evolving needs of your business.

  • Interoperability with a large IT infrastructure and other software such as SSO, LDAP directory, CRMs, etc.

ERGONOMIE

  • Simple et efficace

  • Un principe de fonctionnement unique : L’information en « One Click ».

The ITMS Land objective

  • Increase the efficiency and performance of the support team.

  • Satisfy users and other stakeholders.

  • Provide simple, efficient and innovative features.

  • Managers can monitor processing and KPI indicators in real time using an attractive and customizable dashboard.

  • Have a rich and configurable catalog of services: requests, problems, incidents, etc.

  • Provide an engine, workflows and specific notifications for each type of service ...

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ITMS Land

  • The best ITSM tool offers automated capabilities to perform development, reduce errors, accelerate repairs, and accelerate deployment for IT operations.

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  • Process acceleration thanks to DevOps and BizOps methodologies.

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AI will cut costs and speed up service

  • Machine learning and artificial intelligence (AI) will help ITSM resolve tickets faster on the service desk side, promising to improve service experiences while lowering costs. Predictable and repeatable banknotes will be the first proving grounds.

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  • Using big data analysis and AI to identify negative patterns and provide an automated response will allow ITSM tools to continue to “learn” additional scenarios based on the human activity of IT staff.

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  • ITSM also extends its reach to IoT

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  • Natural language processing will automate the user experience.

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  • ITSM will play a bigger role in DevOps

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Interoperability

and ITSM Land

  • Machine learning and artificial intelligence (AI) will help ITSM resolve tickets faster on the service desk side, promising to improve service experiences while lowering costs. Predictable and repeatable banknotes will be the first proving grounds.

​

  • Using big data analysis and AI to identify negative patterns and provide an automated response will allow ITSM tools to continue to “learn” additional scenarios based on the human activity of IT staff.

​

  • ITSM also extends its reach to IoT

​

  • Natural language processing will automate the user experience.

​

  • ITSM will play a bigger role in DevOps

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