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Land service

CMMS for Heritage

Automated processes - Optimize your interventions for maintenance management.
Manage your different types of requests (intervention, supply, reservation, loan, etc.) and optimize your services to residents.

Facilitating exchange between departments by eliminating paper supports, allows better traceability of requests and facilitates their processing.
Automate the intervention process from request to resolution.

For reliable knowledge of your assets

Basis of plans

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Inventory

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Diagnostic

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why Land service

Centralize your requests and structure the flow of requests:

• Each requester has multi-channel access to make their requests: call center, intranet form.

• All curative and preventive or regulatory requests are fully automated and centralized within a "single file".

Manage your interventions and automate the processing of requests:

• Each technical actor is alerted in real time of the tasks incumbent on him, the priorities and the planned response times.

• Residents are informed in real time, by e-mail or via the intranet portal, of the progress of their requests and of the action plans put in place.

Manage your service providers and reliably assess the quality of your services:

• The contractual service levels are precisely referenced.

• Automatic alerts are triggered in the event of a delay.

• You have indicators to check compliance with the contractual commitments of service providers.

Applicant
Location - Equipment

• Standardized procedures ensure the automatic initiation of interventions

• Each technical actor is alerted in real time of the tasks incumbent on him, the priorities and the planned response times.

• Residents are informed in real time, by e-mail or via the intranet portal, of the progress of their requests and of the corrective actions taken.

• Service Land allows you to follow each intervention and automate the resolution of requests.

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• Residents submit their requests through the Intranet portal and are informed of their resolutions.

• General or Technical Services validate the priorities and monitor the interventions.

• The Service Provider Manager has activity monitoring and identifies the levers for negotiating his contracts.

• The site manager has an objective view of his activity.

CMMS

MANAGEMENT of maintenance, assistance and MAINTENANCE MANAGEMENT requests

• Workflow management

• Contact point requests

• Preventive or regulatory intervention

•Work request

• Incident sheet

• Management of "Site" and "Service provider" standards

• Exhaustive inventory of equipment and their characteristics (techniques, date of installation, service life, history of interventions, etc.)

• Processes linked to budget monitoring.

• Minimum "installation / equipment" reference.

• Management-related processes (dashboards and statistics).

• Interfacing with ROI.

• Authorization management.

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  • Management of service providers, leases, contracts.

  • The skills of each service provider and the contractual service levels are precisely referenced.

  • The interventions requested are centralized within a list of tasks. Automatic alerts are triggered in the event of a delay.

  • You have indicators to check compliance with the contractual commitments of service providers.

  • Service Land allows you to reliably assess the quality of service providers.

  • Quality control of inventory and satisfaction surveys.

Who uses Service Land?

  • Library of indicators that can be assembled within a web page

  • Configurable alerts

  • Automated reporting

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• Dashboard allowing:

Residents portal

• Registration of requests

• Service catalog

• Curative

• Preventive

• Follow-up of requests

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Automated processing

  • Configurable workflow

  • Notifications

  • Competence orientation

Continuous monitoring

  • Continuous information of the applicant

  • Treatment follow-up

  • Automatic identification of delays

  • AI - Responsive through sentiment analysis

Dashboard

  • KPI indicators

  • Dynamic monitoring of progress

  • Summary of actions carried out and still to be done

  • BI reporting

Profits

   1- For the Maintenance Department

= reliable data with identification of levers for improvement

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2- For the Service Director

= real-time information on requests and their resolution

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3- For BU managers and service providers

= a shared working and communication tool

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• Improved knowledge of the park.

• Precise monitoring of maintenance activities and preparation of maintenance plans.

• Identification of building operating anomalies

• Technical data collection

• You reference the works and equipment in connection with your plans.

• You assign each element its characteristics (technical, administrative and regulatory data, photos, etc.)

• Definition of conditional and preventive maintenance actions

• Budget planning

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  • Unified processing of requests

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  • Triggering of the action plan and assignment to the right skills automated

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  • Continuous monitoring of the applicant on the progress of his requests

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  • Respect of pre-established deadlines & valuation of the technical team

Dashboards allowing

  • Dynamic monitoring of the progress of interventions and a summary of actions carried out and still to be done

  • Identify any deviations

  • Global reporting on the interventions carried out

  • A summary of the effectiveness of collaboration between the different professions

Optimized management of resident services

Maintenance management tables

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